Privacy Policy

1. Information We Collect

We may collect information you provide directly, information collected automatically when you use the Website, and information we receive from service providers or third-party platforms.

Information You Provide

You may provide personal information when you call us, fill out a contact form, request emergency service, schedule an appointment, request an estimate, submit a review, send an email, communicate by text message, or make a payment.

This information may include:

• Name, company name, phone number, email address, and preferred contact method.
• Service address, billing address, ZIP Code, city, and property-access details.
• Details about your plumbing issue, including photographs, videos, descriptions, service history, and preferred appointment times.
• Information needed to prepare estimates, invoices, work orders, permits, warranty records, or service agreements.
• Payment-related information when you pay for services. Payment-card information may be processed by a third-party payment provider rather than stored directly by Sahua Glen Plumbing.
• Communications, feedback, reviews, testimonials, survey responses, or other information you choose to provide.
• Information needed to verify eligibility for a promotion, discount, financing option, military discount, senior discount, warranty, or similar program.

Please do not submit sensitive information through general Website forms unless it is necessary for the service request and we specifically ask for it.

Information Collected Automatically

When you visit the Website, we and our technology providers may automatically collect certain technical and usage information, such as:

• Internet Protocol address, browser type, device type, operating system, and unique device identifiers.
• Pages viewed, links clicked, search terms used on the Website, referring and exit pages, and time spent on pages.
• Approximate location derived from your IP address.
• Date, time, and frequency of Website visits.
• Cookies, pixels, tags, analytics identifiers, and similar technologies used to understand Website performance and improve marketing.

This information may be collected through server logs, cookies, analytics tools, advertising technologies, form providers, call-tracking systems, chat tools, and similar services.

2. How We Use Information

We may use personal information for the following business and operational purposes:

• Responding to calls, form submissions, emails, texts, quote requests, and other inquiries.
• Scheduling, dispatching, confirming, and providing plumbing, drain, sewer, water-heater, remodeling, restoration, and related services.
• Diagnosing service needs, preparing estimates, processing payments, issuing invoices, and maintaining job records.
• Communicating about appointments, arrival windows, service updates, project changes, warranties, receipts, follow-up needs, and customer support.
• Verifying eligibility for special offers, discounts, financing, warranties, or promotions.
• Improving our Website, service experience, marketing, customer support, operational efficiency, and service offerings.
• Monitoring Website security, preventing fraud, detecting abuse, protecting our rights, and complying with applicable legal obligations.
• Sending service-related communications and, where allowed by law and subject to your choices, sending marketing communications about services, maintenance, promotions, or special offers.
• Responding to legal requests, enforcing our agreements, resolving disputes, and protecting customers, employees, and property.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate properly, remember preferences, understand visitor activity, measure advertising performance, and improve Website functionality.

Cookies are small data files placed on your browser or device. Some cookies are necessary for basic Website functions, while others may support analytics, advertising, call tracking, form functionality, or user-experience improvements.

You can usually control cookies through your browser settings. If you disable or block cookies, certain portions of the Website may not function as intended.

Depending on the tools used on the Website, we may use:

• Essential cookies needed for security, forms, preferences, or basic Website operations.
• Analytics cookies that help us understand traffic, page performance, and visitor behavior.
• Advertising or remarketing cookies that help measure campaigns and show relevant advertising.
• Call-tracking, chat, scheduling, or form-related technologies that help us respond to service requests.

4. Text Messages, Calls, and Email Communications

If you provide a phone number or email address, you may receive communications related to your service request, estimate, appointment, invoice, warranty, emergency dispatch, follow-up, or customer support.

With appropriate consent where required, we may also send promotional messages about plumbing services, seasonal maintenance, special offers, or company news.

Message frequency may vary. Standard message and data rates may apply based on your mobile carrier and service plan.

You may opt out of promotional text messages by replying STOP to a text message from us, where that option is available. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly. Opting out of marketing communications does not prevent us from sending non-promotional messages related to requested services, appointments, payments, warranties, safety notices, or legal matters.

5. How We Share Information

We do not sell your personal information in exchange for money. We may share personal information as reasonably necessary for the purposes described in this Privacy Policy.

We may share information with:

• Employees, technicians, dispatchers, contractors, and authorized representatives who need the information to provide or support requested services.
• Service providers that help operate our business, such as payment processors, scheduling platforms, call-tracking providers, email and text-message providers, customer-relationship-management systems, Website hosts, analytics services, advertising providers, cloud-storage vendors, and software providers.
• Manufacturers, suppliers, warranty administrators, financing providers, permit offices, inspectors, utility providers, or insurance-related parties when necessary to complete a requested service, process a warranty, obtain required approvals, or respond to a customer-authorized request.
• Professional advisers, including attorneys, accountants, insurers, auditors, and consultants, when needed for legitimate business, legal, compliance, or risk-management purposes.
• Government agencies, regulators, law-enforcement authorities, courts, or other parties when required by law, subpoena, court order, legal process, or when reasonably necessary to protect rights, safety, property, or security.
• A successor organization in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction.

We may also use or disclose aggregated or de-identified information that does not reasonably identify you for analytics, research, reporting, operational, or marketing purposes.

6. Advertising and Analytics

We may use third-party analytics and advertising services to understand Website traffic, measure advertising performance, improve our marketing, and deliver relevant advertisements.

These providers may collect information about your browsing activity on our Website using cookies, pixels, tags, device identifiers, or similar technologies. Depending on the provider and your settings, this information may be used to measure conversions, create audience segments, limit ad frequency, or show advertisements on other websites or platforms.

Third-party providers operate under their own privacy policies. We do not control their independent data practices. You may be able to manage certain advertising preferences through your browser settings, device settings, the provider's opt-out tools, or industry opt-out programs.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services, customer support, warranty assistance, and follow-up communications.
• Maintain business, service, payment, accounting, tax, and legal records.
• Resolve disputes, enforce agreements, and protect our rights.
• Meet legal, regulatory, insurance, licensing, and recordkeeping obligations.
• Improve our operations and prevent fraud or misuse.

The length of time we retain information depends on the type of information, why it was collected, our operational needs, and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no Website, online form, email transmission, phone communication, storage system, or method of electronic transmission is completely secure. We cannot guarantee absolute security of information submitted to us or stored by third-party service providers.

You should use caution when sending information online and avoid sending highly sensitive information through unsecured channels.

9. Your Privacy Choices

Subject to applicable law, you may have choices regarding your personal information. Depending on the circumstances, you may request to:

• Access or receive a copy of certain personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information, subject to legal, contractual, operational, and recordkeeping exceptions.
• Opt out of marketing emails, promotional texts, or certain advertising activities.
• Ask questions about how we use or disclose your information.

To make a privacy-related request, contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to a request. We may also ask for additional information needed to process the request securely.

10. Arizona and Other State Privacy Rights

Privacy laws may provide residents of certain U.S. states with additional rights regarding their personal information. These rights can vary by state and may depend on the nature of the information, the type of business, and whether an applicable legal threshold is met.

If an applicable privacy law gives you a right to access, correct, delete, opt out of certain processing, or appeal a privacy decision, you may submit a request by contacting us. We will review and respond to verified requests as required by applicable law.

Sahua Glen Plumbing does not knowingly sell personal information for monetary consideration. If our use of advertising, analytics, or similar technologies is considered "sharing," "targeted advertising," or another regulated activity under an applicable state law, you may request to opt out by contacting us or using any privacy-choice mechanism made available on the Website.

11. Children's Privacy

The Website and our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us. We will take reasonable steps to review the request and delete the information when appropriate.

12. Third-Party Websites

The Website may include links to third-party websites, platforms, map services, payment providers, manufacturer pages, financing providers, social-media services, review sites, and other external resources.

This Privacy Policy does not apply to third-party websites or services that we do not control. We encourage you to review the privacy policy of every third-party website or platform before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, Website technology, legal requirements, service providers, or privacy practices.

When we update this Policy, we will revise the "Last Updated" date at the top of this page. Your continued use of the Website after an updated Policy is posted means you acknowledge the revised Policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy, want to update your information, or wish to submit a privacy-related request, please contact us:

Please include "Privacy Request" in the subject line of your email and provide enough information for us to understand and verify your request.

For more information about Website use and service requests, please review our Terms and Conditions and Disclaimer.